Canyon Lake Online Privacy and Security Policy

Thank you for visiting the City of Canyon Lake web site. We want you to know about the collection, use, security, and access to information that may result from your use of this site. By visiting this web site, you consent to the policies and practices described in this notice, including the collection and use of information as described below.

Our web site has links to sites we feel might be useful to you. When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site. Each of those web sites, and the sites to which they link in turn, may have different privacy and use policies that should be reviewed.

Please note that the city's privacy & security policy is subject to change without notice.

Information Automatically Collected
Information You Voluntarily Submit to Us
Public Disclosure
Security
Limitation of Liability
Ownership

Information Automatically Collected

If you browse or download information, we automatically collect and store certain information about your visit. This information does not identify you by name. This automatic collection of information is used only to help us understand how people are using the web site, and to improve its content and design. The information automatically collected about your visit is as follows:

• The Internet Protocol Address and domain name used, but not the e-mail address. The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use your Internet Protocol Address to generate statistics used in the management of this site.
• The type of web browser and operating system you used.
• The date and time you visited this site.
• The web pages or services you accessed at this site, including the first and last web pages you visited.
• If you downloaded a form, the form that was downloaded.

When cookies, which are small pieces of information that are stored by your browser on your computer's hard drive, are required by an application on our site, we make use of them only during the session in which you access our interactive applications. You can refuse the cookie or delete the cookie file from your computer by using one of several widely available methods. However, if you turn your cookie option off, you may not be able to access some of the features in our interactive applications.

Section 11015.5 of the Government Code prohibits the city from distributing or selling any "electronically collected personal information" about users to any third party without prior written permission from the user, with limited exceptions. We do not sell any electronically collected personal information. The only data that we collect that qualifies as electronically collected personal information is your Internet Protocol Address, which we discard without reuse or distribution. Electronically collected personal information does not include information that you submit to us.

Information You Voluntarily Submit to Us

If you voluntarily participate in an activity on this web site that asks for specific information (for example, completing a request for assistance, sending an e-mail, or participating in a survey), we may save the information you provide, in order to give you future updates on the issue or issues about which you have expressed concern. If you choose not to participate in these activities, your choice will not affect your ability to use any other feature of the web site.

If you choose to provide us with personal information, as in e-mail with a comment or question, we will ordinarily use the information to respond to you, to address issues you identify, or to improve our web site. Alternatively, as appropriate, we may forward your e-mail to an appropriate local, state, or federal agency that may be better able to help you.

If you choose to submit information to us, the information will be transmitted through secure lines to our database. Except as provided by law or for such uses as are necessary to protect the integrity of our computer system, any private information will be used only for the purposes for which it was provided and for related purposes and, other than as described above, will not be shared with any other entity. Information you provide may be included with other visitors' information to be used for statistical reporting and trending data.

The information collected is not limited to text characters, and may include audio, video, and graphic information you send us.

Public Disclosure

Information collected through this site may be deemed a public record that is subject to inspection and copying by the public, unless an exemption in law exists.

Security

The developer and manager of this web site has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day practices of our operating environment as part of our continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting, as fail-proof, the security of information provided via this web site.

This web site and the information it contains are provided as a public service by the City of Canyon Lake. The web site is monitored to ensure its proper operation, to verify the functioning of applicable security features, and for related purposes. Anyone using this web site expressly consents to such monitoring. Unauthorized attempts to upload or change any information in this web site, to defeat or circumvent security features, or to utilize this site for other than its intended purposes are prohibited and may result in criminal prosecution.

Limitation of Liability

We attempt to maintain the highest accuracy of content on this web site. Any errors or omissions should be reported for investigation.

We make no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this web site, and expressly disclaim liability for errors and omissions in the contents of this site. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of this web site or its hyperlinks to other Internet resources. Reference in this web site to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the City of Canyon Lake, or its employees or agents.

Ownership

Some of the information presented on this web site may be protected by copyright. Permission to use that material must be obtained in advance from the City of Canyon Lake, as applicable. In addition, we have the unlimited right to use for any purpose, free of any charge, all information submitted via this site except those submissions made under separate legal contract.

If you have any questions regarding this policy, or would like to comment on the site in general, please send us an email to: info@cityofcanyonlake.com